cancel
Showing results for 
Search instead for 
Did you mean: 

Compliance with European General Data Protection Regulations (GDPR)

SOLVED

Re: Compliance with European General Data Protection Regulations (GDPR)

Hi CTCT,

 

Given the last correspondence on this thread was back in May, could I please request an update on Constant Contact's compliance with GDPR?

 

Does the EU-US Privacy Shield effectively cover this new regulation? We would need to enforce organisational changes ahead of May 2018 if this is not the case, so an idea of when information will be shared will be extremely helpful.

 

Kind regards

 

 

Moderator

Re: Compliance with European General Data Protection Regulations (GDPR)

Hello @World-Obesity. At this time, we are still working our way towards GDPR requirements by May 2018. I'm sorry that I am unable to provide any additional information but we will certainly update our customers once we have an update about these requirements. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

Re: Compliance with European General Data Protection Regulations (GDPR)

Hi.

 

It is concerning that Constant Contact is still unable to provide any additional information about how the platform will be compliant to GDPR. One of the requirements for companies not be fined is to make sure their partners are GDPR compliant and if Constant Contact does not attend the requirements in time, I'm sure not only our company will not be able to work with Constant Contact anymore, but also other companies that use European data.  

I hope to hear an update as soon as possible.

 

Thanks

CTCT Employee

Re: Compliance with European General Data Protection Regulations (GDPR)

I wanted to share the latest information I have regarding GDPR as I know you are keen to understand our status. Constant Contact's compliance team is currently running a program to ensure we will be ready for GDPR. We will keep you updated as we have more visibility in the coming months.

Best
Cornelia
Honored Contributor

Re: Compliance with European General Data Protection Regulations (GDPR)

Hello @KarenC3502 & @World-Obesity

 

Thank you for bringing your concerns to us about the data privacy regulation, GDPR. I reached out to our internal teams who are handling this and wanted to give you an update. This new regulation has many factors and our Compliance teams are working through the specifics.  As of right now, we can confirm that the Constant Contact GDPR compliance program will address compliance including updating 3rd party contracts with appropriate GDPR controller/processor obligations, being able to respond to data subject rights request, updated consent mechanisms and the ability to respond to security breaches within the defined timeframes. When we have finalized documentation and processes around this, we will make sure to keep our customers informed.

 

Thanks, 

 

Highlighted
Occasional Advisor

Re: Compliance with European General Data Protection Regulations (GDPR)

This is hopeful news. Thank you.  Please continue to keep us posted.

 


@Samantha_O wrote:

Hello @KarenC3502 & @World-Obesity

 

Thank you for bringing your concerns to us about the data privacy regulation, GDPR. I reached out to our internal teams who are handling this and wanted to give you an update. This new regulation has many factors and our Compliance teams are working through the specifics.  As of right now, we can confirm that the Constant Contact GDPR compliance program will address compliance including updating 3rd party contracts with appropriate GDPR controller/processor obligations, being able to respond to data subject rights request, updated consent mechanisms and the ability to respond to security breaches within the defined timeframes. When we have finalized documentation and processes around this, we will make sure to keep our customers informed.

 

Thanks, 

 

Moderator

Re: Compliance with European General Data Protection Regulations (GDPR)

Hi everyone, 

 

Today our teams released additional details in regards to the GDPR. I wanted to make sure you are all kept in the loop, so please take a look at this article for more information. The article addresses the following things:

 

gdpr.png

The article also provides contact information where you can direct additional questions should you have any. I hope that helps and please let us know if there's anything else we can do to assist. Thank you!

 

Natalie B.
Social Media Marketing Manager
Regular Visitor

GDPR - changes to data protection Act in UK

With the upcoming chages to the Data Protection Act, I have to prove that everyone on my database has opted in to receive emails since the changes have come in (May 2018).

 

I was thinking of using a short opt in/opt out survey to my existing database.  Will the survey tool give me the option to view everyone's response individually? 

 

I feel this will give me the option to manually update my database.

 

Thanks

CTCT Employee

Re: GDPR - changes to data protection Act in UK

Hi @MartinC7,

 

Thanks for reaching out about this as we know how important it is to be in compliance with the General Data Protection Regulation (GDPR) that goes into effect on May 25, 2018. Please refer to this resource for more information about how it affects the data in your Constant Contact account, and the requirements for GDPR compliance.

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Member

Re: Compliance with European General Data Protection Regulations (GDPR)

GDPR applies to personal data held on any EU citizen, regardless of where the data controller is located.

 

I have been hunting for any guidance on how Constant Contact will comply with GDPR and, like you, can find nothing of substance on the website.  There was a line which said they will comply by 25th May 2018.  

 

Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!