Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.
That's a great question! It's great you are working on becoming GDPR compliant. As a best practice and to get a strong response, I would make a couple of suggestions. To ensure that your contacts know why you are emailing them, make sure you have a clear subject line and brief them on why you are sending them the information. Also include information on what they should expect in emails from you going forward, such as how often you send, what kind of emails you send, the content that they will be receiving and so forth.
In order to get more specific tips about your account and go over all of your options you can reach out directly to our Deliverability team and they will go over this information with you. In the meantime, if you have further questions please feel free to reach out here.
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I admit that I'm not as familiar with the GDPR as I am with our products in general, but I did find this information, which includes a timeline for when we will be fully GDPR compliant, as well as some general information on the process and steps which users may want or need to take.
thanks for reply - but saying " we will be compliant by the May deadline" does not amount a timescale of progress towards that. We , as I am sure many organisations are, are working very hard towards compliance and can not afford to assume that you are on track. We need plenty of time to find alternative providers who are already compliant if we are not confident that CC will be fully compliant. We need concrete evidence of how you will be compliant - what you have done so far and what the next steps are. Without these, we will have no option but to reluctantly take our business elsewhere. I am sure many of your customers are in the same position.
Ben, Thanks for asking those questions. GDPR is a yet another bit of compliance to get on top of! I've put it off and only now just logged in to search for GDPR issues on this forum. I suspected that with my belief that CC is a US company that they wouldn't know what GDPR is or be able, or willing to help much. I'll scan the GDPR posts and see if there is any clear idea of what I should be doing and how easy, or difficult CC make it to achieve that. It will be interesting to see how CC respond to the suggestion that if they do not facilitate their customers to become compliant, those customers may have to move their business elsewhere. I wonder what % of their business is European?
Does Constant Contact have a data processing agreement it will send out to its customers/Solution Providers? If you don't, then will you accept my agreement, drafted by a UK lawyer?
I appreciate you're working towards being compliant by 25 May, but I need to be too and need a data processing agreement in place with you before then.
Incidentally, is providing their own agreement and have been very vocal about being GDPR compliant.
Thanks so much for inquiring about our compliance with General Data Protection Regulation (GDPR). While we have already implemented many privacy requirements that are similar to those required by the GDPR, we are committed to achieving compliance with the GDPR by May 25, 2018. Here's a helpful reference with more details: General Data Protection Regulation (GDPR).
Please feel free to send an email to privacy(at)constantcontact(dot)com if you have any additional questions as we know how important this is for many of our customers.
As a small business owner, we have a small database of emails that we send out a weekly 'offers' mail to. Will Constant Contact have some kind of opt in button that we can embed in these emails so that we are compliant with GDPR? The main concern for us is that we have to have some kind of proof that clients have opted in or are happy for us to continue to have their data... Just having an unsubscribe link is no longer a viable option according to GDPR law.
Thank you for adding to the discussion! We are still developing our plans to be compliant for GDPR and cannot provide an accurate idea yet of what the future tools will look like, though as soon as we make the information available we will share it here as well. I'm sure the teams involved will be looking at how we manage the confirmed opt-ins like what is being discussed, we just can't speak to what the final result will look like at this time. I'll add you to the list of people who are looking for this information as well.
I too am interested to know the outcome of this. I'd also like to know if any of the CC tools will be updated to reflect the changes coming in May. For example, will we be able to send new contacts a welcome email to ask them to verify they want to be contacted? Then if they click "sign up/ yes", they could then be marked as "Express Permission?" Because at the moment, I'd have to manually export the results daily/weekly to check if each contact had agreed, take a manual note of them, then switch them over into the "official" mailing list.... something that is just not possible for us time-wise.
Also, will the "update your profile" tool be updated so that it sends a notification to you so that your know a contact has submitted a rectification request? At the moment, if a contact updates their profile, you have no way of knowing unless you export all of your contacts and look at the "Updated Date" column... and check every column against your data else where to see what content they have actually updated. From my discussions so far with CC, I don't think this will happen, and this would affect a contacts to rectification.
I really am feeling a bit lost as to how I can work CC in a way that allows us to be compliant with the changes.
The above mentioned (but removed!) competitor seems to be a lot more open about the changes coming and what they are doing to ensure compliance.