Showing results for 
Search instead for 
Did you mean: 

Compliance with European General Data Protection Regulations (GDPR)

Occasional Contributor

Compliance with European General Data Protection Regulations (GDPR)

I have recently used the template set out for GDPR. Was just wondering how I know if my customers have agreed for me to keep sending them emails. I can see who has unsubscribed and who has opened the email but I still need confirmation that they have agreed to sign up to our mailing list. Anyone else struggling with this?

CTCT Employee

Re: Compliance with European General Data Protection Regulations (GDPR)

Hello @First-NameL32145,


Thank you for coming to the community with your question!  When someone clicks affirmatively that they would like to receive your emails, their status is automatically changed from 'Implied Permission' to 'Express Permission'.  You can see a description of both of those categories listed here.  You can find them in your contacts page.  If you don't see them right away, just go to your account settings, and make sure to turn on 'Enable advanced email permissions.'  We track the permission status even if you haven't turned on the feature that lets you see it, so you don't have to worry if it was turned off previously.


Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!