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Compliance with European General Data Protection Regulations (GDPR)

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Occasional Contributor

Compliance with European General Data Protection Regulations (GDPR)

I have recently used the template set out for GDPR. Was just wondering how I know if my customers have agreed for me to keep sending them emails. I can see who has unsubscribed and who has opened the email but I still need confirmation that they have agreed to sign up to our mailing list. Anyone else struggling with this?

1 REPLY
CTCT Employee

Re: Compliance with European General Data Protection Regulations (GDPR)

Hello @First-NameL32145,

 

Thank you for coming to the community with your question!  When someone clicks affirmatively that they would like to receive your emails, their status is automatically changed from 'Implied Permission' to 'Express Permission'.  You can see a description of both of those categories listed here.  You can find them in your contacts page.  If you don't see them right away, just go to your account settings, and make sure to turn on 'Enable advanced email permissions.'  We track the permission status even if you haven't turned on the feature that lets you see it, so you don't have to worry if it was turned off previously.

 

Aaron_H
Community & Social Media Support

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