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Compliance with European General Data Protection Regulations (GDPR)

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Visitor

Re: GDPR template email

OK that appears to be working now - thanks for the help!

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CTCT Employee

Re: GDPR template email

Hey @SteveC31,

 

You are welcome. Please let us know if there is anything else we can assist with today.

Tiago_R
Community & Social Media Support

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CTCT Employee

Re: GDPR template email

Hi @JonB3 and @SteveC31,

 

I think what Lucas meant to say, is that the clicks on that button are not being currently reported in the email reporting, BUT the contact is still being changed to a permission status of "Express permission" when they do click on that button.  You will see two folders on the left in your Contacts Management page: "Implied Permission" and "Express Permission". 

 

 

When you send that template, your contacts you send to get put in the "Implied Permissions" folder and their permission status is set to "Implied" until they click the button.  Once they click the button, they will be seen in the "Express Permission" folder as it changes the permission status in their contact record to Express.2018-04-24_0417.png.

You can see all of the contacts that clicked the button by clicking on the Express Permission folder on your Contact Management page.  Hope that helps clear that up!

 

 

Donna_P.
Community & Social Media Support

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Occasional Participant

Re: GDPR template email

This is more like it, but you dont mention that you have to turn on this feature in your 'my settings' page. Otherwise this option doesnt show up automatically.

Member

Re: GDPR template email

Hi Donna, 

 

I sent the GDPR template to myself to myself to check it works. I clicked on the 'yes, continue sending me emails' button.

 

My question is when do the "Implied Permissions" folder and "Express Permission" folder appear in my content management? 

 

These are the contact options currently showing:

 

CC.PNG

Thanks,

 

Sinead

CTCT Employee

Re: GDPR template email

Hi @SineadM50 and @JonB3,

 

Yes, as @JonB3 mentioned, you do need to go to the My Settings page and "Enable advanced email permissions" under the Contact Settings area.2018-04-24_0533.png

 

 

You will then be able to see the "Implied" and :"Express" folders on the Contact Management page.   I will pass that feedback along to the powers that be to make sure that step is added to the instructions for GDPR! 

 

You can also find more detailed information about GDPR on our blog

 

 

Donna_P.
Community & Social Media Support

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Solution Provider

Re: GDPR template email

How do we sort our current list to separate the EU members into their own list?

CTCT Employee

Re: GDPR template email

@AnnS32

 

At this time there is not a way to automatically separate European subscribers from non-European subscribers. That said, you can do an advanced search for information such as country or "email address ends with" .uk or other European country codes. Click Here for more information on the advanced search feature.

 

Thanks!

 

 

Evan G.
Customer Engagement Specialist
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All Star

Re: GDPR template email

This solution leveraging the GDPR template email appears to work fine for acquiring consent with any contacts already in the account.

 

How is CC expecting to allow their web forms that collect info to be GDPR complaint? Currently when someone submits contact info on a web form, they are immediately marked as "express" per the below comment. 

 

"When the Advanced Email Permissions option is turned on, we'll mark all of your incoming subscribers through web sign-ups and Text-to-Join as Express to help save you time." - Reference

 

This works for Canadian compliance, but not for GDPR as that requires us to validate "proof of opt-in and consent" by means of a 2nd email after the initial web form is submitted. We had hoped to use the GDPR template email with an Email automation tied to specific lists so that anyone who fills out the form is automatically send an email with an opt-in button. Unfortunately this won't be useful if everyone coming in through the web form is already marked as "express".

 

Additionally, as i'm sure you're already aware, there is a big need to include required checkboxes on every form to verify privacy/terms and conditions. Currently the only custom field options are for text and date. Is there any way a required (default unchecked) checkbox can be added as a type and maybe even accept hyperlinks? 

Tags (3)
Moderator

Re: GDPR template email

Hi @DustinB32

 

These are great questions! You are correct; our GDPR template helps with contacts that were already in your account. If you’re looking to have a second email to show a proof of opt-in and consent for new contact sign-ups I suggest enabling Confirmed Opt-In for your account. This setting will trigger an automatic confirmation email to contacts joining through a signup form. As for the checkboxes on your sign up forms, I apologize this is not a feature that is currently available. I do however want to note changes are still being made to help keep accordance with GDPR as we get closer to the date. In fact, here is a link to our GDPR blog where you can find more information about these changes.


Frankie.P
Community & Social Media Support

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