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Compliance with European General Data Protection Regulations (GDPR)

SOLVED
Occasional Participant

Re: GDPR - template use and keeping a compliant database

Hi Lucas,

 

Thank you to replying to my message and thank you for passing these on to the developers.

 

My main concern with my fourth point was that a central tenant of the consent with GDPR is being able to prove that there is consent and evidence of how that consent was given. There doesn't seem to be any accounting for this with the current tool. As you said I just need to have my contacts within the Expressed Consent section of my database, but I can manually change that on all of my contact myself whether they have given consent or not (a feature as I agree with as consent in this case can be given in a number of ways not necessarily encompassed within the parameters of an email service like this). But there is no way in this tool to record consent and have evidence of it i.e. date given, method given, any kind of data trail. So it doesn't really cover the regulations of GDPR.

 

Apologies for all the long messages and feedback. I don't suppose there is any way I can take these issues further than just voicing them here, or any one else I can discuss this with?

CTCT Employee

Re: GDPR - template use and keeping a compliant database

@SophiaJ39,

 

I absolutely understand your concerns and I appreciate your feedback. In this case I am going to suggest sending an email to our privacy team. They are best equipped to address any GDPR specific questions that you have. They can be reached at privacy(at)constantcontact(dot)com.

 

In the meantime, please let us know if you have any additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
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