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Constant Contact email warning scaring customers

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Occasional Contributor

Constant Contact email warning scaring customers

I got a return email from a friend telling me that the constant contact email I sent last evening arrived with a scary warning, keeping him from opening it. That could explain why my Constant Contact results are so dismal. I need to email the warning to you and get your comments. How do I do that.
3 REPLIES 3
Moderator

Re: Constant Contact email warning scaring customers

Hello @GaryB009! I'm sorry that your friend is seeing a warning message when viewing your email. It looks like you were able to call into our Support team and they were able to provide some information about why they were seeing this message (usually it's as a result of security settings in their email client). Please let us know if you have any further questions!


Caitlin M.
Community & Social Media Support

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New Member

Re: Constant Contact email warning scaring customers

I have customers getting this warning "This message may not have been sent from Company Name <myemail.ey.com>. This might be a phishing message and potentially unsafe. THINK BEFORE YOU CLICK ON LINKS OR OPEN ATTACHMENTS. Please contact your local service desk with any concerns.

 

What do I need to do to get this removed?  I think my account is verified, but this will scare people.  

 

Tim

CTCT Employee

Re: Constant Contact email warning scaring customers

Hello @TimP868,

 

In most cases, those warnings are provided when sending to your own domain, and is just your internal security recognizing that your servers didn't actually send the email.  If your customers are seeing that, or if internal deliverability is important, it's best to talk directly to our Deliverability team about some alternate authentication options.  You can reach the Deliverability Department at any of the numbers listed here.


Aaron H
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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