Constant Contact interface with Propay is terrible

[TrishS39]

Constant Contact customer service isn't helpful to fix the interface problem. Any thoughts or have you had the same problem?

[Curtis_P]

Hello @TrishS39,

Thank you for reaching out to the Constant Contact Community!

I'm sorry to hear that you are experiencing an issue with ProPay. We are happy to take a look at the account, can you please email social_support(at)constantcontact(dot)com with your username, the name of the campaign that you are having trouble with, a reference to this post and any other information you have. We will be happy to assist you with this.

Thank you.

[BradfordJ3]

It's obvious that Constant Contact does not and has not invested in this product or the integration with third party payment processors.  I am experiencing several issues with payments and registrations with little to no response from CC.  I am looking into switching to PayPal, but long term looking for another platform for our event registrations.

[Frankie_P]

Hi @BradfordJ3

Thank you for reaching out to our Community about your event registrations. I apologize for the experience you've been having to date. In fact I did want to make you aware our event campaigns do already connect to PayPal as a payment method. However if you are using a different payment processors we would be happy to look into this further for you as well and assist as much as possible. Please email social_support(at)constantcontact(dot)com with your username, the name of the campaign with this connection in it, and a reference to this post and any other information you have.

[BradfordJ3]

Frankie,

We are looking at setting up a PayPal account now there are two service level options through PayPal (Payments Pro and Payments Standard).  Does it matter which one we use?

[Brian_H]

Hi @BradfordJ3 

As far as which Papal account to pursue as long as this is a PayPal business account either service level should be sufficient. Please let us know if you need any further assistance.