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Constant Contact interface with Propay is terrible

Occasional Contributor

Constant Contact interface with Propay is terrible

Constant Contact customer service isn't helpful to fix the interface problem. Any thoughts or have you had the same problem?
5 REPLIES 5
CTCT Employee

Re: Constant Contact interface with Propay is terrible

Hello @TrishS39,

 

Thank you for reaching out to the Constant Contact Community!

 

I'm sorry to hear that you are experiencing an issue with ProPay. We are happy to take a look at the account, can you please email social_support(at)constantcontact(dot)com with your username, the name of the campaign that you are having trouble with, a reference to this post and any other information you have. We will be happy to assist you with this.

 

Thank you.

 

 

 

-Curtis P
Community & Social Media Support

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Occasional Contributor

Re: Constant Contact interface with Propay is terrible

It's obvious that Constant Contact does not and has not invested in this product or the integration with third party payment processors.  I am experiencing several issues with payments and registrations with little to no response from CC.  I am looking into switching to PayPal, but long term looking for another platform for our event registrations.

Moderator

Re: Constant Contact interface with Propay is terrible

Hi @BradfordJ3

 

Thank you for reaching out to our Community about your event registrations. I apologize for the experience you've been having to date. In fact I did want to make you aware our event campaigns do already connect to PayPal as a payment method. However if you are using a different payment processors we would be happy to look into this further for you as well and assist as much as possible. Please email social_support(at)constantcontact(dot)com with your username, the name of the campaign with this connection in it, and a reference to this post and any other information you have.


Frankie.P
Community & Social Media Support

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Occasional Contributor

Re: Constant Contact interface with Propay is terrible

Frankie,

 

We are looking at setting up a PayPal account now there are two service level options through PayPal (Payments Pro and Payments Standard).  Does it matter which one we use?

 

CTCT Employee

Re: Constant Contact interface with Propay is terrible

Hi @BradfordJ3 

 

As far as which Papal account to pursue as long as this is a PayPal business account either service level should be sufficient. Please let us know if you need any further assistance. 


Brian_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.