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Will Constant Contact respond to their customer complaints regarding the displeasure of the "New User Experience" ?
Will you at least acknowledge us?
Is it your Social Media strategy to ignore unhappy customers? Do you know how unhappy they are? Do you care?
I'm not talking to the moderators here. I know the program team reads this too.
Change product, raise prices, and cut back on support. Is that the Endurance International business model?
p.s. I have a feeling I know where you got the name Endurance from.
Thank you PR TEAM ( who ever you are)
Why not revert folks who complain back to the older systems they were pleased with and YOU forced them off of.
Why should your delays affect them?
Wells Fargo is in the middle of a transition to a new interface and they allow the customer to go back and forth all the while asking for feedback until I guess at some point they force the issue when customers issues are resolved as best as possible.
Pay Pal did the same thing during their major rollout.
Your team needs to bench mark "the pros" and take note how to roll out a major platform do-over. Its the opinion of many of your customers that your team falled at that.
Solution Provider and some of his clients.
You told me to contact you so I am. I see you let my last comment roll off as I thought you would. I hope you read it at least.
Here is another example of a progressive way to launch a new intrerface.
Its from a company named FreshBooks, I'm sure you've heard of them.
They seem to have followed the lead of PayPal and Wells Fargo by bringing customers in BEFORE major launches.
Hi Tony @Clique_Marketing,
We understand your concerns with our new user experience and appreciate your feedback on successful migrations by other companies. I want to let you know that Sherrie from our Product Management Team will be in direct touch with you to learn more about your concerns and how we can improve upon the experience.
PR Team at Constant Contact