Thank you for reaching out to us. I apologize for any inconvenience this may have caused. I would like to further investigate the account for testing purposes, if you could email us at social_support(at)constantcontact(dot)com with the username to your Constant Contact account, a possible screen-grab of the error message and a reference to this post. You can also add any additional information to this email that could assist us with locating the issue. I'd be more than happy to assist you upon receiving this information.
Tiago_R Community & Social Media Support
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