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Contact File Import Failed

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Occasional Visitor

Contact File Import Failed

I am importing an excel file, match all the columns but then get an 'Contact Import Failed' after it has processed.. I don't know why it has failed. How can I fix a file if I don't know why its failed? HELP!
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3 REPLIES 3
Honored Contributor

Re: Contact File Import Failed

Hi @MarkR603

 

I'm sorry to hear that you were receiving this error. I took a look at your account and I see that you were able to import a few different files on the 22nd. Are you still having difficulty? 

Occasional Visitor

Re: Contact File Import Failed

I managed to import some files, but not all.  I am creating the files directly out of Legrand CRM.  Could there be 'illegal' character within the file?  Do you have a list of illegal character that I can search for?

Honored Contributor

Re: Contact File Import Failed

Hi @MarkR603

 

I don't have any documentation on what illegal characters cause a file to fail importing. But I did open a case for your account and it's been escalated to our specialists who are going to follow up with you via email.

 

One thing to note for files is that normally a file will fail if the company and country fields are longer than 50 characters or the custom fields are longer than 255 characters.