Thank you for bringing this to our attention! Are you receiving any error messages? Are you using the most update version of our app? Or even working on a WiFi connection or your cellular data? If you have not done so already, I would even suggest uninstalling and reinstalling our mobile app on your phone. We also have a Support team that is specialized in our Mobile App. This team is available by phone and can help troubleshoot this further with you.
Frankie P. Community & Social Media Support
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