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Contact Support by Email

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Contact Support by Email

Hi, I have a billing query, but I can't seem to find a way of contacting you by email.  I can't ask billing queries on your chat system and I'd prefer not to do it by phone.  It would seem bizarre if a company which exists to send out emails isn't contactable by email, so is there a support email address I can contact please?  Thanks.

18 REPLIES 18
Moderator

Re: Contact Support by Email

Hi @ChrisL63

 

Thank you for reaching out to the Community! I can understand your want to reach Support by email. While we do not currently offer email support, support is available by Twitter, Facebook, Chat and here in the Community as well.

 

However for your account security we cannot go into an account's billing details through any platform other then by phone. We do ask that you please give a call to our billing department at the numbers and times listed here. One of our billing agents can help you get the answers you need. I apologize for any inconvenience this may cause!


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Re: Contact Support by Email

Am I the only one that finds it comical that a company that sells an email service doesn’t have email support?
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CTCT Employee

Re: Contact Support by Email

Hey @MattR649,

 

Thank you for reaching out to us! We can completely understand how helpful email support would be. While this is not currently a line of support that is offered - support is available by phone, chat, Facebook, Twitter, and here in the Community as well. However for your account and information security all Billing requests must be made by phone. I really apologize for the inconvenience! Please let us know if you have any other questions.

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Member

Re: Contact Support by Email

Hi - I also have an issue with there being no email support.  I need assistance with Suspended email accounts for an internal company mailing list, but I can't email anyone about it.  I'm in Australia so your call centre and chat lines are always closed during my working hours.  This needs to be sorted on a private channel as I can't give the affected emails out on a public channel such as this or a social media channel. How can I get assistance with this if you're not open & you don't have email? 

 

Thanks

Moderator

Re: Contact Support by Email

Hi @ATCOcomms 

 

Thank you for reaching out to the Community! You are correct, at this time email support is not a line of support we currently offer. Members of support like myself can however assist with up to 5 contacts that may be bouncing as Suspended. In fact, we will follow up on this with the contact on your account. If you are in need of assistance with more than 5 contacts, we ask that you please get in contact with our Deliverability Specialists. I apologize for any inconvenience this may cause,


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Re: Contact Support by Email

Blows my mind!

Occasional Participant

Re: Contact Support by Email

I am trying to verify my email address and not receiving a verification email. When I follow the instructions it says: "If you have already tried an alternate email address and still have not received the verification email after 20 minutes, please follow these instructions:
1) Write an email to our customer support team. Be sure to send it from the email address that you would like verified.
2) Use the subject line "Verify for [insert your username]".
3) Our support team will contact you to resolve the issue as soon as possible."
But there is no "customer support team" email address anywhere on your site.
It has taken me a week to convince my boss to try Constant Contact before purchasing.

Please help.
~Jon

CTCT Employee

Re: Contact Support by Email

Hello @JonS5242

 

Thank you for reaching out to the Community! it looks like I already responded to you through a different social feed but I will respond to here as well. If your verification email, is not in your spam folder, you will have to give our Customer Support team a call and they will be able to assist you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: Contact Support by Email

I think you are missing the point.  We know we can call you.  What we want is for you to establish an email address for customer support.  Right now, I am trying to do a chat, and it took 10 minutes to come up.  This is terrible.