cancel
Showing results for 
Search instead for 
Did you mean: 

Contact Support by Email

Highlighted
CTCT Employee

Re: Contact Support by Email

Hello @Recreation 

 

I'm really sorry that we do not offer email support at this time. We do however offer support in many other ways, such as calling in, using our chat support, or asking here in the community! Having email support is a great idea, I'll check and see if we have a feature request on that to track this for you.

 

Were you able to get your question resolved through chat? I see in your account that there was a recent chat discussing unsubscribes and how to get them resubscribed, looks like your question was resolved but if not please let us know, we're always happy to help.


Brigitte P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Re: Contact Support by Email

I just got off chat with a guy named Nick. He acted like he was doing me a favor and did nothing but tell me what Constant Contact wouldn't do. I am working with three other firms. The told me who they could contact, how many and what it would cost. What is the problem?

Moderator

Re: Contact Support by Email

Hi @RichardC0128 

 

I apologize for the experience you've had with our Sales Support. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Contact Support by Email

This is completely unacceptable. I am unable to update my credit card info here on the site as well. Color us unimpressed.
Tags (1)
CTCT Employee

Re: Contact Support by Email

Hey @LisaM268,

 

I sent you a reply on another Community post. I will paste that response here as well:

 

I apologize that you are having issues updating your billing information on the account. Click Here for instructions on updating this information. Are you getting any sort of error message? At any rate, I am going to suggest trying to update your billing information on a different browser. If this issue persists please send an email to social_support(at)constantcontact(dot)com with the following information:

 

Account username:

A brief explanation of the issue:

Any error messages that you are seeing:

 

Please also include screen shots of the issue as well.

 

Thanks and have a great weekend!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Occasional Participant

Re: Contact Support by Email

ESCALATE TO SUPERVISOR TODAY. I have tried logging into and updating in Safari, Firefox and Chrome. Still no ability to update credit card. Your site simply hangs. We have no problems with any other consumer sites. The technical information remains the same that I have posted on two (2) previous occasions to the CC Community, per CC policy. In frustration, I opened a new account with my other MIT email address. Your site had no difficulty accepting (monthly) payment of my card there; it has already been charged to my card carrier. In the meantime, I received a bizarre email from CC, with language threatening to hold our business' data captive, etc., due to "non-renewal." If this is not illegal, at a minimum it is an exceptionally poor business model. In fact, I think it is safe to say that Constant Contact has the worst customer relations strategy I've ever seen. It is very bad form for a company to do nearly everything to make themselves unavailable in human form--even when confronted with repetition of a known technical problem--then blame the customer for simply trying to pay their bill. You've bought yourself a complaint to the Better Business Bureau, at a minimum.
Tags (2)
CTCT Employee

Re: Contact Support by Email

Hello @LisaM268,

 

I'm very sorry for the issues you've been running into with attempting to update your card.  We are unable to handle billing concerns through public means, such as the community, and you're correct that the billing department does not have an email support line.  I've passed your information on to the billing team directly to ask them to handle it, though they may need more information or time to handle the request.  If you'd like to talk to one of them directly to expedite the process, you can reach them at any of the phone numbers listed here.


Aaron_H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
New Member

Re: Contact Support by Email

No one answers the calls, I've been on hold for 30 minutes. I had cancelled my account after being misled by your salesperson, and still see billed to my card in the last 2 months. Your Better Business Ratings are terrible, clearly you are running a scam operation. 

Tags (1)
Moderator

Re: Contact Support by Email

Hi @JaredG48

 

I apologize for the wait time you experienced! While we cannot go into your account's billing details here in the Community, I can see in your account you were able to connect with our Billing Support. A member of this team has reached out to you with further information on this request.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.