I'm really sorry that we do not offer email support at this time. We do however offer support in many other ways, such as calling in, using our chat support, or asking here in the community! Having email support is a great idea, I'll check and see if we have a feature request on that to track this for you.
Were you able to get your question resolved through chat? I see in your account that there was a recent chat discussing unsubscribes and how to get them resubscribed, looks like your question was resolved but if not please let us know, we're always happy to help.
I just got off chat with a guy named Nick. He acted like he was doing me a favor and did nothing but tell me what Constant Contact wouldn't do. I am working with three other firms. The told me who they could contact, how many and what it would cost. What is the problem?
I apologize for the experience you've had with our Sales Support. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent.
I sent you a reply on another Community post. I will paste that response here as well:
I apologize that you are having issues updating your billing information on the account. Click Here for instructions on updating this information. Are you getting any sort of error message? At any rate, I am going to suggest trying to update your billing information on a different browser. If this issue persists please send an email to social_support(at)constantcontact(dot)com with the following information:
A brief explanation of the issue:
Any error messages that you are seeing:
Please also include screen shots of the issue as well.
Thanks and have a great weekend!
I'm very sorry for the issues you've been running into with attempting to update your card. We are unable to handle billing concerns through public means, such as the community, and you're correct that the billing department does not have an email support line. I've passed your information on to the billing team directly to ask them to handle it, though they may need more information or time to handle the request. If you'd like to talk to one of them directly to expedite the process, you can reach them at any of the phone numbers listed here.
No one answers the calls, I've been on hold for 30 minutes. I had cancelled my account after being misled by your salesperson, and still see billed to my card in the last 2 months. Your Better Business Ratings are terrible, clearly you are running a scam operation.
I apologize for the wait time you experienced! While we cannot go into your account's billing details here in the Community, I can see in your account you were able to connect with our Billing Support. A member of this team has reached out to you with further information on this request.