Thank you for reaching out to the Community! it looks like I already responded to you through a different social feed but I will respond to here as well. If your verification email, is not in your spam folder, you will have to give our Customer Support team a call and they will be able to assist you.
I think you are missing the point. We know we can call you. What we want is for you to establish an email address for customer support. Right now, I am trying to do a chat, and it took 10 minutes to come up. This is terrible.
I'm really sorry that we do not offer email support at this time. We do however offer support in many other ways, such as calling in, using our chat support, or asking here in the community! Having email support is a great idea, I'll check and see if we have a feature request on that to track this for you.
Were you able to get your question resolved through chat? I see in your account that there was a recent chat discussing unsubscribes and how to get them resubscribed, looks like your question was resolved but if not please let us know, we're always happy to help.
I apologize for any inconvenience this may cause but for more accurate information about what to do if you do not receive a verification email to your inbox, please click on our helpful article here. Also, if you need additional support always reach out to our support team as we are an inbound call center. Thank you!
I just got off chat with a guy named Nick. He acted like he was doing me a favor and did nothing but tell me what Constant Contact wouldn't do. I am working with three other firms. The told me who they could contact, how many and what it would cost. What is the problem?
I apologize for the experience you've had with our Sales Support. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent.
I sent you a reply on another Community post. I will paste that response here as well:
I apologize that you are having issues updating your billing information on the account. Click Here for instructions on updating this information. Are you getting any sort of error message? At any rate, I am going to suggest trying to update your billing information on a different browser. If this issue persists please send an email to social_support(at)constantcontact(dot)com with the following information:
A brief explanation of the issue:
Any error messages that you are seeing:
Please also include screen shots of the issue as well.
Thanks and have a great weekend!