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Contact lists are empty

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Occasional Visitor

Contact lists are empty

All my contact lists are empty! What is going on?!
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3 REPLIES 3
CTCT Employee

Re: Contact lists are empty

Hello @HondoM,

 

Thank you for reaching out to the Community! I apologize that you are experiencing this in your account. Did you delete any of your email address in your account recently, or know anyone that could have access to the account that may have been deleting email addresses? 


Zoe_H
Community & Social Media Support

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Occasional Visitor

Re: Contact lists are empty

Hi Zoe, nobody has access to my account and I would never delete my addresses, so it remains a mystery. Your tech support was able to replace the addresses using the database from our last campaign, but all of our email sub lists are gone and we can't explain how any of the info was deleted.

CTCT Employee

Re: Contact lists are empty

Hello @HondoM,

 

I am glad that our Support team was able to get those email address back for you. We are going to email you with some information regarding the deleted contacts. Thank you! 


Zoe_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.