cancel
Showing results for 
Search instead for 
Did you mean: 

Contact recently added to a group isn't receiving the scheduled email

All Star

Contact recently added to a group isn't receiving the scheduled email

Hi,

 

I recently added a contact to an existing group and for some reason, they aren't receiving my scheduled emails. I also asked them to check their spam folder and they don't seem to find it there either.

 

Could you kindly help could fix this issue?

 

Thanks.

 

1 REPLY 1
Moderator

Re: Contact recently added to a group isn't receiving the scheduled email

Hi  @JenniferM8464


Thanks for reaching out on the Community. I apologize your newest contacts aren’t receiving your emails. We would be happy to help look into this with you. If you could please email us at social_support(at)constantcontact(dot)com with a reference to this post, your username, and the contact addresses you are experiencing this with. Once we have these details we can troubleshoot it further for you.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.