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Contacts disappearing and showing up when added back

Visitor

Contacts disappearing and showing up when added back

HI,

 

We have users calling saying that they have stopped receiving our emails.  When I look them up, they do not show up in the system.  I then add them as if a new contact and I get a message that their account has been updated.  The engagement panel will then show emails they received  up until January 10 or so.  Many emails have been sent since them.  They do not have bounces or show up unsubscribed.  It is as if they just disappeared for awhile.  They then start receiving them again.  My concern is that others have been dropped and we do not know about it.  Members are not receiving important information and we are not even aware of it.

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1 REPLY
CTCT Employee

Re: Contacts disappearing and showing up when added back

Hi @KarenA821,

 

Thank you for reaching out to the Constant Contact Community.  We'd be happy to assist you today.  Sorry you are having issues with some contacts on your account!

 

I have replied to you via email requesting a few examples of the contacts you are having issues with.  Once we receive those, we can look into this issue for you!

 

If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

 

 

 

 

Donna_P.
Community & Social Media Support

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