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Content not formatted correctly on mobile browsers when "view as webpage" is used

Occasional Organizer

Content not formatted correctly on mobile browsers when "view as webpage" is used

I am trying to pull together a new edition of a monthly enews, but when I sent myself a test email the content is not appearing correctly when I use the "view as webpage" link.

 

This is a new problem for this month's edition, as I used a copy of the same template that worked in July which did not have this display issue. In July, the web browser version of the email looked identical to the email app version. I am seeing the display issue in all mobile iOS browsers: Safari, Chrome, and Firefox.

 

I've tried recreating the template from scratch, resizing the images and text boxes, and changing the arrangement of elements, but nothing is working.

 

(App, top)

enews-mailapp.pngenews-webpage.png

1 REPLY 1
CTCT Employee

Re: Content not formatted correctly on mobile browsers when "view as webpage" is used

Hello @DebbieV3

 

Thanks for joining us in the Community. We certainly understand why its helpful to have a view as webpage option in your campaigns. After looking into this, could you confirm a bit more information via email to social_support(at)constantcontact(dot)com. Please include what version of IOS devices you have used and have you tried to attempt this on other devices such as Android. Finally you mentioned mobile devices, has this been successful on desktop or laptop devices from what you have seen? 


Brian_H
Community & Social Media Support

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