Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Tonight (8/23) from 11:00 PM - 12:00AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 11:00 PM and logging in after 12:00 AM ET. Thank you for your patience while we make these updates.
I copied a newsletter that I created and published on 10/12/2017. I worked on editing a copy of it, saving it about every two minutes, for about an hour today. Unfortunately, something occurred where I had to refresh the page. It hadn't saved anything except the first thing I did, changed the coupon code. I checked to see if my iPad showed my changes as I had been working on my laptop (Windows), but it didn't. I was trying to rule out a cached page issue. Meanwhile, I started over using the same draft/copied newsletter template and after about 10 minutes of working, I got an "oops something happened. refresh the page" notification. I called in but no known issues were reported. This occurred once before but I never reported it. It seems to help to delete it and copy a template from two days ago.
Hello @CarlaS764. I'm sorry that you were seeing this error message when working on a campaign. We have seen this happen due to a plugin or extension in your browser that affects your connectivity with our program. Did you try using a different browser or an incognito/private window? I see that you were able to contact our Support team and send out a campaign in your account. We'll be here if you have any other questions!
Caitlin M. Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!