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Corrupt File?

Regular Visitor

Corrupt File?

I copied a newsletter that I created and published on 10/12/2017. I worked on editing a copy of it, saving it about every two minutes, for about an hour today. Unfortunately, something occurred where I had to refresh the page. It hadn't saved anything except the first thing I did, changed the coupon code. I checked to see if my iPad showed my changes as I had been working on my laptop (Windows), but it didn't. I was trying to rule out a cached page issue. Meanwhile, I started over using the same draft/copied newsletter template and after about 10 minutes of working, I got an "oops something happened. refresh the page" notification. I called in but no known issues were reported. This occurred once before but I never reported it. It seems to help to delete it and copy a template from two days ago.
1 REPLY 1
Moderator

Re: Corrupt File?

Hello @CarlaS764. I'm sorry that you were seeing this error message when working on a campaign. We have seen this happen due to a plugin or extension in your browser that affects your connectivity with our program. Did you try using a different browser or an incognito/private window? I see that you were able to contact our Support team and send out a campaign in your account. We'll be here if you have any other questions!


Caitlin M.
Community & Social Media Support

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