cancel
Showing results for 
Search instead for 
Did you mean: 

Customer service and technical difficulty

New Member

Customer service and technical difficulty

I have been using Constant Contact for just over a year and still have a lot to learn! For the most part, I have found it easy to use, but I am getting very frustrated about the number of times I get shut down and have to log in again. Is this something to do with my own internet speed? It happens at least once every 10 minutes, which is incredibly annoying!!

 

Second concern: three times over the past few months I have tried to make contact directly, only to get the message that there is no online help available at the time. I think your customer service, in the technical support area, is weak.

 

Looking forward to your response.

3 REPLIES 3
Highlighted
Occasional Visitor

Re: Customer service and technical difficulty

I would happen to agree.  I need help now and I was hoping to at least send an email with my problem.  I have a contact that is suspended, therefore is not and haven't received emails that I have been sending for a while.  When I look in the help section, it appears that Constant Contact can only reset it.  I wanted to email someone to do so, but I can't locate a place to do so.  I have also noticed the constant logging back in.  I have probably contacted them not even 1/2 dozen times (they have been very helpful when available) in the past 3 years of my subscription.  Hopefully they can increase the customer support time, even if its via an email, even though a chat would be great also.  I tend to work on constant contact during before or after my 8-5 normal business hours and on the weekends almost anytime of the day or night, because this is not my fulltime day job.  Thank you for addressing our concerns.

CTCT Employee

Re: Customer service and technical difficulty

Hi @RobinM624,

 

Thanks for reaching out with your concerns! We appreciate your feedback and will forward it appropriately. While we don't have Customer Support via email we are reachable by phone, online chat, Twitter, Facebook, and here in the Community Monday-Thursday 8 am - 10 pm ET and Friday 8 am - 9 pm ET. We also have limited Customer Support resources available (Saturday and Sunday) for Twitter and the Community.

As far as getting logged out, please make sure you are using a web browser supported by Constant Contact. And you can also troubleshoot any connectivity issues that could also be related. We know this can be a source of frustration and want you to have a better experience using our website!

Finally, when an email bounces and ultimately ends up as Suspended there are steps to take on your end before we can release it. We call this whitelisting and when it's completed we'll just need you to notify us otherwise it will end up as Suspended again. Please feel free to reach out to a Deliverability Specialist directly if you need further assistance with this.


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CTCT Employee

Re: Customer service and technical difficulty

HI @ShannonM387,

 

We're very sorry this is happening and glad you reached out about it. We understand how frustrating this can be and first want to make sure you're using a web browser supported by Constant Contact. You'll also want to troubleshoot any connectivity issues that could also be related to this.

If you're still experiencing issues, please feel free to send us an email to social_support(at)constantcontact(dot)com along with your username, a reference to this post, and let us know the web browser (and version) you're using so we can take additional troubleshooting steps.

In addition, we also appreciate your feedback about the availability of Customer Support, and we'll be sure to pass it along. We are reachable by phone, online chat, Twitter, Facebook, and here in the Community Monday - Thursday 8 am - 10 pm ET and Friday 8 am - 9 pm ET. We also have limited Customer Support resources available on Saturday and Sunday via Twitter and the Community. Finally, our online Help Center provides a library of step by step how-to articles, tutorials, and guides to help you get quick answers too. I hope this helps! 

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.