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Delete all bounces

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Delete all bounces

How can I delete all bounces without individually checking every recipient?
6 REPLIES 6
CTCT Employee

Re: Delete all bounces

Hello @Colemax.Group,

 

Thank you for reaching out to the Community! To delete your bounced email addresses under reporting, you will have to click on the "Export All" option, save that file to your computer, upload the file back into Constant Contact, and then delete the contacts. Please reach back out to us with anymore questions or concerns! 


Zoe H.
Community & Social Media Support

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Member

Re: Delete all bounces

This is quite possibly the most absurd process ever suggested - why should I have to export and upload a list of inactive addresses?  There isnt a "check all" box anymore that makes the delete process take 10-seconds???

 

CTCT Employee

Re: Delete all bounces

Hello @DanielB2296,

 

We completely understand how you would like to have a "check all" box to delete your bounces all at once and I apologize for any inconvenience this may have caused. Thank you so much for your feedback on this and I will submit your feedback to our engineers to review. 


Zoe H.
Community & Social Media Support

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Member

Re: Delete all bounces

Hi ZoeH - thanks for the personal reply.  The "delete all" was a feature that existed until a few weeks ago - I used it regularly, as in after every blast.  Seriously, this is a major inconvenience that makes a quick and simple process more complex than it needs to be.  Maybe the engineers have a reason to remove this feature, but  in the spirit of easy list hygiene I urge the team to re-consider. 

CTCT Employee

Re: Delete all bounces

Hi @DanielB2296,

 

We very much appreciate your honest feedback, and have forwarded your concerns to our engineers. In order to keep your lists clean and full of quality contacts, it's definitely important to check the reporting and manage any bounced email addresses

 

Because deleting large amounts of bounces is not something that should need to be done often, you'll want to explore why an email address bounced before deleting it. While we know that not all bounces are preventable, you can cut down the number by following these best practices: 

 

  • Use our Sign-up Tools to help you grow your list organically with people who are actually giving you their permission to email them.
  • Enable Confirmed Opt-in to keep bad email addresses out of your account from the start.
  • Customize your Update Profile Form so that it only asks for the information you need.

Please feel free to reach out directly to a Deliverability Specialist for more assistance at any time with bounced email addresses. Often times we can help resolve the issue so you don't lose a quality contact! 

 


Nichelle M
Community & Social Media Support

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Moderator

Re: Delete all bounces

Hello everyone,

 

Thank you all for reaching out to the Community with your feedback on being able to select all contacts listed in your email reporting. The good news is our development teams has brought this feature back! Please let us know if there is anything else we can assist with in your account.

 

2018-11-15_12-39-37.png

 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.