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Delete option not available in library

All Star

Delete option not available in library

I can't delete images out of my library. I've found the support document, but it shows an option to delete that isn't in my library (it's supposed to be next to the "add to folder" option). I also can't drag images into the trash bin. What am I doing wrong?

 

library.PNG

4 REPLIES 4
Administrator

Re: Delete option not available in library

Hello @SameerA59. Thanks for providing us with a screenshot! I'm sorry that you're having trouble deleting an image. In order to delete an image from your library, the image does need to be selected first and then you will see the option to delete appear. 

deleteimagelibrary.png


Caitlin M.
Community & Social Media Support

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All Star

Re: Delete option not available in library

I can't see a delete button either. Doesn't matter if a file/picture/etc has been selected.

All Star

Re: Delete option not available in library

Screen Shot 2017-08-30 at 12.24.45 pm.png

Administrator

Re: Delete option not available in library

Hi @AOAContact. It looks like you may be logged in as a user that does not have permission to delete images from your library. Only users with the Account Owner or Account Manager status can delete images. Make sure that you are logged in as a user that has either one of these roles assigned to it. 


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.