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Does Constant Contact seriously not have a customer service email?

Occasional Visitor

Does Constant Contact seriously not have a customer service email?

If you want to sign up online, it takes 20 seconds, but if I want to cencell my account, I need to jump through 20 hoops. This is so shady. 

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1 REPLY 1
Moderator

Re: Does Constant Contact seriously not have a customer service email?

Hi @RandyP472 

 

Thank you for reaching out to the Community. You are correct, email is not a line of support we currently offer. I apologize for any inconvenience this may cause! Though email is not available we are always happy to help through chat, Twitter, Facebook, and here in the Community as well. With that said, are you looking to cancel your account? If so please let us know. For your account security we are unable to authorize cancellation requests here in the Community. We can however submit a ticket to our Billing Support for further assistance. Please let us know if this was the step you were looking to take. We want to make sure that we take the correct action here!

 

Frankie.P
Community & Social Media Support

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