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Downloading a .csv File

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Member

Downloading a .csv File

I am unable to successfully download a .csv file of my event registrants. For some reason I get an error and it will not save to my computer.

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Moderator

Re: Downloading a .csv File

Hi @TeriT99293 

 

I apologize you're unable to download this report as easily as you should! What is the exact error message you're receiving? We have seen cases where users received a "source file could not be read" error. In these cases we suggest downloading your file in a different browser or even a private/incognito window or exporting a full or custom report on the "Reporting" tab of your event instead.

 

campaigns-tab-type-events-active-more-edit-step1 (3) (1).pngreporting_export_download_234 (2) (1).png

 

Where you able to download this file through either of these steps?


Frankie.P
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