cancel
Showing results for 
Search instead for 
Did you mean: 

Drag & drop

Highlighted
Occasional Contributor

Drag & drop

I have been using Constant Contact for years and have repeatedly encountered a problem that always requires that I call your customer service people. Today I spent at least 30 minutes trying to fix this problem. I send out press releases in emails and always want to embed photos or pdfs within the body of the copy. You do not have a drag-&-drop function for graphics! So I insert the image, then spend 30 minutes trying to adjust the position of the image, eventually giving up and calling your customer service people, then spend another 30 minutes (at least) waiting until they can figure it out. WHY DO YOU MAKE THIS SO DIFFICULT? It should be easy to move an image within an email until it is positioned correctly. Your failure to fix this problem for years now has wasted a lot of my time and a lot of time of your customer service people - I may be a tech moron, but even I know how to drag & drop images. 

Tags (1)
1 REPLY 1
CTCT Employee

Re: Drag & drop

Hello @KathrynK925

 

I'm glad you reach out to us today! I'm sorry that you've had such a hard time adjusting photos in our editor. I looked in to your account and it looks like you may be using an older version of our editor to send out your emails. 

 

The good news is that with our Third Generation Editor, you do have the option to drag and drop images in to your campaign! Take a look at these articles for working with the new editor:

Please don't hesitate to reach back out if you have any questions with the new editor. We are here to help!

 

Thanks!


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!