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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).
I'm sorry to hear that you had experienced a higher than normal bounce rate for your campaign. I understand how this can be a bit concerning. We would like to look into this further but we do want to keep your account information private. I will be sending you an email with more details about about this specific campaign and what my findings are.
In the meantime I have located a helpful article that goes into detail about understanding bounces.