Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.
Apr 3, 2019 2:18:11 PM
I apologize you're having this experience with your image resizing on a mobile device. Although the logo in your email was resized to appear smaller, it was uploaded at around 550px wide. This upload size causes it to display larger on a mobile device. Our templates are mobile responsive, and are designed to resize and display full width on a mobile device. To have your image display the way you would like it to, we suggest resizing it outside of our program to have a smaller width and re-uploaded into your account.
I do also want to make aware all feedback is read by Constant Contact employees. While there may not be a response for every comment – it is acknowledged. So thank you for sharing your feedback on this! Though this is functioning as designed, I have submitted this feedback to our Product team in the event that there is any change in the future.
We're sorry for any frustrations with how your images are displaying on mobile devices and glad you reached out about it! While there's not a way to edit just the mobile version, you can first upload your logo image file at a smaller width (less than 600 pixels wide) so its original size is smaller to begin with. In addition, you can follow some best practices for making sure your email campaign does look great on mobile devices! If you'd like to send us an email we're also happy to take a look at your email campaign to see exactly what's going on. Please send an email to social_support(at)constantcontact(dot)com and include your username, the name of the email campaign, the specific mobile devices you're seeing this on, the email programs it's being viewed in, if you're working on the desktop version of Constant Contact or within the mobile app, and a reference to this post. Thanks!
It would be great to add the ability to edit the mobile version. Wix is able to do this. The type on desktop vs. the type in mobile at the same pt size looks terrible and finding the "happy medium" weakens the design. Please please please add this feature. Thank you, Mimi O'G
Hi! I also had a super frustrating time with this, but finally figured out a solve. To "hack" this problem, I created a new logo with 100 px of blank padding on either side. It made the logo appear smaller and centered in mobile.
I'm glad to hear that you have found a solution that works for you!
Please let us know if you have any further questions or concerns.
I am frustrated with this as well. It seems it is such an easy feature to offer. Most people view their emails on their mobile device. I am paying monthly fees for a specialized service to help my business emails and campaigns appear clean and professional Yet the mobile view does not display images in the same proportion as they appear in the desktop view. I should not have to find a "hack" for a simple feature considering I am paying for the upgraded service. Perhaps this is a feature Constant Contact can look into updating.
I'm adding your account to the feature request for more easily editing the image sizes which are used for Mobile viewers. I'm sorry that this isn't something we currently have available. If you have any other suggestions though please feel free to let us know, and we'll track those requests for the Design Team as well.
Thanks for the tip regarding white space on the side of the image to create a better mobile view. This worked for me too.
Image (and font) management in the mobile view is by far one of the most frustrating parts of Constant Contact. If I had a $ for every time I had to play with it to get it right...
Are you listening Constant Contact product managers? Mobile devices are really common these days in case you have not heard! Might want to make it easier for your long-suffering customers to manage images and fonts in the mobile view.
Thank you for your feedback! I am glad to hear that you were able to find a solution that works for you. Before you send out your email, look at your email on a mobile device by clicking on preview to make sure it looks exactly how you want it. Also, is there a particular part on your template that is not showing correctly on a mobile device?
We completely understand how important it is for your images to look great on a mobile device. We apologize for the inconvenience this has caused and your feedback has been submitted to our Design Team as well. We will update you with any future information on this request! Please click here for some helpful design tips on mobile emails as well.
Have a wonderful day!
Here's a VERY manual fix: lay the .png logo over a 640px by 100px white banner. Upload as an image then drag it out as big as it can get. The logo will show up as intended on mobile and desktop. Hope this helps!