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Editing software needs help...

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Editing software needs help...

The editing software is very frustrating...  There is no way to indent (that I can find) within a text block, so what appears to look normal in the editor ends up a mess in the actual email.  How can I avoid this (if at all...)????

Editing Issues.JPG


Re: Editing software needs help...


Thank you for reaching out to the Community with your questions.  I took a peak at your account and can see you're in our newest third-generation editor. In this editor, at this time we do not offer the feature to indent the text in your email. I apologize for any inconvenience this may cause. I would be happy to pass along your feedback and track your request for this ability. A work around you can try in the meantime is by manually adding space through your space bar and enter key. You can also use text alignment to help keep the spacing uniformed. Line formatting.PNGHope that helps!

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Occasional Participant

Re: Editing software needs help...

Hi Frankie,


That's the issue - I DID use the space bar and enter key to obtain the desired spacing, and that's what resulted in the convulted formatting that was sent out.  I really mis the old editor and the features it if you can keep me in the loop as to when some of the original editing features are reinstated (such as indenting) I would greatly appreciate it!

indenting_feature.JPGI miss the old indent feature...this one is still functions in another account of mine...

Thank you,


CTCT Employee

Re: Editing software needs help...



I have created a case on your behalf and you will be notified when our newest generation editor allows for indenting of paragraphs! If you ever have any other questions or concerns, or need some formatting advice, feel free to reach out here!



Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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