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Email Lists

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Occasional Visitor

Email Lists

For some reason our students keep getting taken off our instructor training list and put on our client list and then they don't receive our emails. Is there a way to fix this?
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Moderator

Re: Email Lists

Hi @StephanieC32

 

I'm sorry to hear this is happening and would be happy to look into this further for you. There are just a few more details I would like to collect on this experience. Are these contacts being added into your account manually, or through an outside plugin? What browser are you using? Were any of these contacts unsubscribes, spam or removed from bounce section? Are there multi-users on your account or does anyone else have access to the account? Do you have a sign-up form on a Facebook Business Page or Update Profile that offers a choice of lists? Please send us these details, along with any examples you may have to social_support(at)constantcontact(dot)com.


Frankie.P
Community & Social Media Support

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