cancel
Showing results for 
Search instead for 
Did you mean: 

Email Payment Receipts

Highlighted
Occasional Visitor

Email Payment Receipts

I DON'T RECEIVE THE EMAIL RECEIPTS. FRUSTRATING. UNACCEPTABLE. SETTINGS CONFIGURED CORRECTLY IN ACCOUNT.
3 REPLIES 3
CTCT Employee

Re: Email Payment Receipts

Hello @JDS90,

 

I'm sorry that you did not receive those emails. I've resent your billing history to the billing address on file, so you should have that information shortly. It is also possible to view your billing activity manually in your account, and then print the information from there. Instructions for that process can be found here.


Aaron_H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Senior Member

Re: Email Payment Receipts

Has this issue been fixed for you and do you now received the automatic payment receipts?

 

I was told that this should work for me, but I STILL DO NOT RECEIVE automatic payment receipts and it is becoming quite an annoyance.

 

CTCT Employee

Re: Email Payment Receipts

Hello @scheduler,

 

I am sorry to hear that you are still having difficulty receiving the billing communications. Would you kindly send an email to social_support(at)constantcontact(dot)com with your username and the email address that you are checking to receive these emails? We will be happy to look into this for you in private to protect your information.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!