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Email Tests Not Arriving

Visitor

Email Tests Not Arriving

I can't seem to receive email tests. Have tested variety of email addresses.
1 REPLY 1
CTCT Employee

Re: Email Tests Not Arriving

Hi @AndreNatalie,

 

I am sorry to hear that your test emails are not being received. Can you check on a few things for us while we troubleshoot this issue?

 

Are you using a gmail email address? Make sure to check the "Promotions" folder to see if it is being sent there. Maybe even check junk/spam, as sometimes emails do get marked as spam.

 

Also make sure you are not sending to a role address, like info@ or sales@; instead use a personal email to see if it is delivered. 

 

Please reach out to us if these steps do not help, we can continue to troubleshoot with you! 

 

 

Gwendolyn B
Customer Engagement Specialist
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