I've changed up my email address lately and tried changing them in the account settings too. Why do my emails sent to customers still showing my previous email instead of the new email? Can someone help please. Thank you!
We'd be happy to help! Have you made this email address update in your individual campaigns as well? Updating your email address in your account settings is always a good first step. But you have to make sure it is updated in any draft campaigns, copies of previously sent emails, or active Autoresponders. This From Email is contained in the header of all your emails. Clicking anywhere in the header will allow you to choose a different verified email address from the drop-down menu.
Frankie P. Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!