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Email address changed

Occasional Contributor

Email address changed

I've changed up my email address lately and tried changing them in the account settings too. Why do my emails sent to customers still showing my previous email instead of the new email? Can someone help please. Thank you!  

1 REPLY
Moderator

Re: Email address changed

Hi @user91602

 

We'd be happy to help! Have you made this email address update in your individual campaigns as well? Updating your email address in your account settings is always a good first step. But you have to make sure it is updated in any draft campaigns, copies of previously sent emails, or active Autoresponders. This From Email is contained in the header of all your emails. Clicking anywhere in the header will allow you to choose a different verified email address from the drop-down menu.

 

3ge-build-tab-and-top-nav-jacks-bbq-special-header-step1 (1) (1).png

 

3ge-email-settings-overlay-insert-button-jacks-bbq-special-step23 (1).png

 


Frankie P.
Community & Social Media Support

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