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Email didn't save

Occasional Visitor

Email didn't save

Had a terrible time this morning. I copied a previous email about cancelling classes this morning due to the snow. Changed it to say we were open. Saved it. Sent it. It sent the updated subject line and not the updated body. I then went in and tried multiple times to correct and save so I could resend. I was finally successful, but my students were very confused by the first email and many did not attend. I have never had such a problem with your program but there was some weird glitch this morning and it was embarassing and problematic to my business. Please advise. Chaya
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1 REPLY 1
CTCT Employee

Re: Email didn't save

Hi @ChayaS,

 

Thank you for reaching out to us through the Community. I am sorry to hear that your campaign did not save the editions that you made to it. A few troubleshooting steps you could try if this issue occurs is:

 

  1. Change browsers
  2. Use a safe/incognito mode

I apologize for the inconvenience this has caused. I would also like to investigate this further for you. Please email us at social_support(at)constantcontact(dot)com with your username and the name of the email campaign that wasn't saving properly. Thank you.

Lucas_D
Community & Social Media Support

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