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Email display issues with MS Outlook 20016

Member

Re: Email display issues with MS Outlook 20016

This was the fix for me! Thank you!

CTCT Employee

Re: Email display issues with MS Outlook 20016

Hello @nsimila

 

Thanks for letting us know the issue has been resolved! Please let us know if you have any other questions. 

 

Thanks!


Alex S.
Community & Social Media Support

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Highlighted
Visitor

Re: Email display issues with MS Outlook 20016

I am having the same issue. How do you fix the problem? 

Moderator

Re: Email display issues with MS Outlook 20016

Hi @AshleyG677

 

Thank you for bringing your experience to our attention. I would be happy to share the instructions to help with this here in our Community for you and future readers as well. Here are the steps to make the needed change within your Outlook account:

  1. Click File -> Options -> Mail
  2. Under Message format, uncheck the option "Reduce message size by removing format information not necessary to display the message"
  3. Click View tab > Reading Pane > Options and uncheck the option "Turn on automatic full-screen reading in portrait orientation"
  4. Restart Outlook

 

I hope this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: Email display issues with MS Outlook 20016

i'm having the same issue. see screen. i resized image to be 600px wide, and the check box in options to strip out formatting was already unchecked. 

 

I also tried pasting from notepad, pasting without formatting (chrome right click), and recreating the email from scratch using a new template. problem persists. 

Untitled.png

CTCT Employee

Re: Email display issues with MS Outlook 20016

Hello @KimM10

 

Thank you for reaching out in the Community. I understand that it's important for your email to appear the way you designed it to look. 

 

We'd like to look in to your account further to see what might be causing the issue. If you can, please send an email to social_support(at)constantcontact(dot)com with your username, the campaign name, and a reference to this post. 

 

Thanks!


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Tags (2)
Occasional Visitor

Re: Email display issues with MS Outlook 20016

emailing the support does not help the rest of us.  what is the fix for this?

Moderator

Re: Email display issues with MS Outlook 20016

Hi @CandiR6 

 

Emailing Support allows us to collect more information while still maintaining your account security. With that being said, what exactly are you experiencing with your email? Which email client and version are you working in? Are you having the same display issues described in this thread? If so I would suggest trying the solution previously mentioned in this thread:

 

  1. Click File -> Options -> Mail
  2. Under Message format, uncheck the option "Reduce message size by removing format information not necessary to display the message"
  3. Click View tab > Reading Pane > Options and uncheck the option "Turn on automatic full-screen reading in portrait orientation"
  4. Restart Outlook


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Member

Re: Email display issues with MS Outlook 20016

Still having problems with displaying the email in Outlook. :frown: 

Moderator

Re: Email display issues with MS Outlook 20016

Hi @nsimila 

 

I'm sorry to hear your email is not displaying as it should! What exactly are you experiencing? What is the name of this campaign you are seeing a change in? Are you seeing these changes in any other email client? Having these details, along with any screenshot you may have, will allow us to troubleshoot these changes further for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.