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Email editor keeps crashing/freezing

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Frequent Visitor

Email editor keeps crashing/freezing

Windows 10 Pro v1607 Google Chrome Version 54.0.2840.99 m Intel Core i7-4790 CPU @ 3.6 GHz, 8 GB RAM, 64-bit OS
3 REPLIES 3
Moderator

Re: Email editor keeps crashing/freezing

Hello @KristinaS12. I'm sorry that you're experiencing this issue. I would like to ask a few additional questions:

 

  • Have you tried using either an incognito or private window?
  • Have you tried using a different browser?
  • Have you run a speed test? Constant Contact works best with an upload and download speed of 2 mbp/s

Any additional information that we can get about this issue would help us continue to assist you. 


Caitlin M.
Community & Social Media Support

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Frequent Visitor

Re: Email editor keeps crashing/freezing

Opening CC in an incognito window seems to have done the trick. Thank you!

CTCT Employee

Re: Email editor keeps crashing/freezing

I am happy to hear that using an Incognito window worked for you, @KristinaS12. Since it worked in an incognito window, this suggests there is a plugin or extension that may be causing the issue. If you wish to troubleshoot this further to determine which one is causing the problem, here are some steps for you, otherwise, you can continue using the Incognito window.