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Email forwarding is copying background pattern

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Email forwarding is copying background pattern

For some reason if we forward a campaign from our inbox to another person, the background pattern or image extends into the forwarding message -- it doesn't just stay in the original email.

7 REPLIES
CTCT Employee

Re: Email forwarding is copying background pattern

Hi @Clark_County_Medical_Society

 

Thank you for contacting the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry for the issue you are encountering with your forwarded emails. Please send us an email at social_support(at)constantcontact(dot)com with your username, the name of the email sent, what client you are forwarding it from, a screenshot if possible, and a reference to this post and we will take a deeper look at the problem for you.

 

Thank you for contacting Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Organizer

Re: Email forwarding is copying background pattern

I am experiencing the same problem, on every campaign with just about every reply... I sent an email to support with additional examples.

 

 

CTCT Employee

Re: Email forwarding is copying background pattern

Hi @IngaY2

 

Thank you for reaching out to the Community! I'm sorry to hear of this experience with your emails. This is definitely something we want to look into further. We have also received your email with your screenshots and will be following-up through there.


Frankie P.
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Re: Email forwarding is copying background pattern

I am also having this problem - please help

CTCT Employee

Re: Email forwarding is copying background pattern

Hello @StefanieW24,

 

Thank you for reaching out to us. I'm sorry to hear you are also experiencing this. To better investigate, there is some information that we will need to gather:

 

1 - Username to your Constant Contact account,

2 - The name of the email you are experiencing this with,

3 - The email client that you are using to forward these messages,

4 - A screenshot of what you are seeing, if possible,

5 - A reference to this post.

 

You can email us at social_support(at)constantcontact(dot)com with this information. Feel free to add any additional information if you happen to have any. Have a great day!

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
Occasional Visitor

Re: Email forwarding is copying background pattern

This is a common problem with many users, but I don't see where a solution has ever been provided. Please guide me to it if there is one. I am having the same issue the pattern in the background is very bold and busy and I can't see the text behind it. 

 

CTCT Employee

Re: Email forwarding is copying background pattern

Hi @NikkiV27

 

Thanks for joining us in the Community. I completely understand how you want your email to display appropriately. Unfortunately, we are unable to fully control the display of a forwarded email or replies as these emails are no longer being sent from our product. We are still investigating the issue and it does take time as there are many various email clients these could be sent from. Could you email us at social_support(at)constantcontact(dot)com with the following information?

1. Username of your Constant Contact Account. 

2. Name of the email campaign you are seeing this in.

3. Email Client that you are using to forward

4. Screenshot of what you are seeing in the email client

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
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