Some of my campaigns have been taking a dip and numbers and I reached out to some of the people on my contact list and they report that they are not getting the emails. What can be done to prevent them from disappearing?
Thank you for bringing your concerns to the Community! Delivery rates can be a very complex subject, and problems can be caused by a variety of different things. For instance your bounce report will show you emails that are not being delivered at all, however if your emails are being blocked by spam-filters we would need to change some of the content in the campaign. If you send an email to us at social_support(at)constantcontact(dot)com we can take a look at the campaign for you. Just tell us the username of your account, which campaigns weren't delivered, and give us an example of some of the email addresses that did not receive them, and we can investigate this issue further for you.
Aaron H Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!