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Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Enter an Email Name FAILURE

Occasional Visitor

Enter an Email Name FAILURE

I use a Mac, Firefox and Safari, latest versions of browsers and operating systems. When I create a new email, and it asks to "Enter an Email Name" my only option is to accept what is there. Any attempt to change it will not be accepted; that is there is no error message but the NEXT> button does nothing at all. Very big waste of time.

Re: Enter an Email Name FAILURE

Hello @SusanS92. I'm very sorry that you're having trouble trying to name a campaign. I was not able to replicate this in your account but I would like to try some troubleshooting. I see that you have tried using different browsers. If you have Google Chrome, does it happen in this browser as well? There could also be a third-party plugin that is causing this issue. Please view this FAQ that will show you how to start your browser in Safe Mode which will disable these plugins.


As always, if you need immediate assistance, please contact our Support Department at 1-866-289-2101. They are open from 7am-11pm ET Monday through Friday and 7am-9pm ET on Fridays.

Caitlin M.
Community & Social Media Support

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