When I try to edit any of the content blocks in my newsletter, I get the following error message:
Your changes cannot be saved. Error: An unexpected error occurred while trying to process your request.
There are no special characters in the text, and I don't see anything strange in the code. I'm using the same template I've had for over a year (non-profit update, mobile friendly) and have had no problems with it up until now.
I've tried creating multiple copies of this template, and using copies of older newsletters, but nothing is working. Can anyone provide advice for solving this issue?
I'm having the exact same issue. I even tried saving a blank version of my email and got the error!
If you could reply with this information, this would be very helpful and we could continue to assist you further.
I've been having the same problem this morning. Using the most up to date version of Chrome and I cannot save any changes to blocks in my template.
Thanks so much!
Hi @JenniferT559. I saw that you mentioned you are using Google Chrome. Have you tried using a different browser or going into an incognito/private window in your browser?
Hi @JenniferT559. That's great to hear! There might have been an update to an extension or add-on that caused that error to appear originally. Please let us know if you need any further assistance.