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Error message with Read More block

Member

Error message with Read More block

I am receiving an error that says 'Looks like we can’t access that URL. Try again or use a different URL.' when I try to insert a link in a 'Read More' block. However, this is not consistent. A link to one webpage will work while another will not. Here are two examples:

ReadBlock_doesntwork.pngWhere the link doesn't workReadBlock_works.pngWhere the link works

I am completely stuck! Please help.

3 REPLIES
CTCT Employee

Re: Error message with Read More block

Hello @mbnla,

 

We apologize for the inconvenience this is causing you. We were able to insert that link in a new campaign without receiving an error message. Please take a look at the email campaign in your account titled "support copy" and please let us know if this error message comes back. Thank you! 


Zoe_H
Community & Social Media Support

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Member

Re: Error message with Read More block

Not really. I, too, have been able to add a read more block to a new email. The problem pops up when I try to update the link to a new webpage. And, to make it more interesting, sometimes it works and sometimes it doesn't.

Highlighted
CTCT Employee

Re: Error message with Read More block

Hello @mbnla,

 

Thank you for getting back to us!  That is definitely strange that it is doing this so inconsistently.  I am going to add that additional feedback to help our engineers figure out what is going on with that.  For the time being, I would recommend removing the old Read More block and placing in a new one when trying to update the links in your newsletter.

 


Briody_W
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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