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This Friday (8/18), we're getting some of our customer care team together for our annual summer outing. This means that online chat will not be available after 11:30 am ET and phone support will close at 7pm ET. When calling into support you may experience longer hold times given the limited resources.
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Error to send message

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Occasional Visitor

Error to send message

I'got a issue sending the massage to my contacts At the moment of sending the message appears this "Failed to update document metadata because: Email Metadata could not be successfully updated due to bad request" someone who help me  plis!!

  • issue
  • sending
2 REPLIES
Occasional Visitor

Re: Error before sending

Hi I'got a issue sending the massage to my contacts, At the moment of sending the message appears this "Failed to update document metadata because: Email Metadata could not be successfully updated due to bad request" plis could you fix it? and Thank you!!

CTCT Employee

Re: Error before sending

Hello @First-NameL875829. I apologize that you are seeing this error. Have you checked the physical address in the footer of your campaign to make sure that it is correct? We've seen this message appear if the physical address is not correct. You can find how to change this information in our FAQ section here


Caitlin M
Community & Social Media Support

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