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EventSpot Banner Graphic Downsizing Issue when Uploaded to the CC Library

Occasional Contributor

EventSpot Banner Graphic Downsizing Issue when Uploaded to the CC Library

In creating an EventSpot banner graphic, to achieve a full-width image, the graphic looks best at 914px wide. However, when an image is uploaded over 800px wide the CC system downsizes the image (from 914px down to 800px). How do I get around this?
1 REPLY 1
CTCT Employee

Re: EventSpot Banner Graphic Downsizing Issue when Uploaded to the CC Library

Hi @StevenL3155,

 

My apologies you can't upload your image to the Library at it's original width. Please know that images with a file size larger than 5MB or wider than 800 pixels won't upload to the Library. You'll just need to resize it. For best results we recommend keeping the width of an image to no more than 600-650 pixels. Please refer to this FAQ for more details on how to set-up your image.


Nichelle M
Community & Social Media Support

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