I am sorry to hear of this experience! Can you help with some additional information?
Quickbooks- Are you installing Infotransfer? To download you will need Windows Vista or Windows 7, Intuit™QuickBooks Pro or Premier (2008, 2009, 2010, 2011, 2012) and the ability to log into your account.
Google- Are you using the in product option to bring your contacts from Gmail? If so, are you seeing any error messages?
Thanks for your help!
Hannah M. Community and Social Media Support
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