You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
Ok great! I am finishing up the email campaign now and then will be ready to submit the custom service request. Do you have an email or request form to submit the request?
You can send a email with both usernames and the campaign you are looking to copy, to firstname.lastname@example.org
Once the template is copied over it would be a draft email in the account so you would be able to make edits and copy it as you needed to. We would recommend saving the email as a "Master" copy so you copy the email everytime you would like to use the template.
Hope this helps,
This post thread is archived, content is saved for education. Links will not be updated. If you need additional information please create a new post.
First of all we will have to import templates from our account and then we can export templates that have designed, using our tools as well as our custom coded templates that have been previously imported.
Well it has been almost 24 months since the topic has been brought up and we still do not have an easier way to perform this for customers/clients. I get the impression that CC feels as though it could be a conflict of interest to perform the task but doesn't see the value in the fact that we are all CREATING these great emails in their platform. Puzzled....
I hear where you're coming from. Although our workaround isn't ideal at this point in time, manually moving templates between accounts or having our Custom Services team assist you are the only methods we offer currently. We certainly appreciate your feedback and will pass it along for consideration.
If I want to use an existing template, which I created from the default templates in my e-mails or to send of to a designer to make some changes.
Is it possible to extract my template in one way or another please?
We do not have the ability to export templates from Constant Contact. If you wanted to send someone a test/preview of your email they could take a look at it to see the layout and make edits. If you wanted the complete design to be updated, sending them the Style Sheet of the template (available for most templates, but not all) might be helpful, as they could update the Style sheet for you to then update in your account. To access the Style Sheet, if the template allows, you can edit the campaign and then in the black bar across the top of the email click the Style Sheet tab.