Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
Our organization uses CC and a question came up recently. Is it possible to filter or auto-rout to a separate folder automated responses we receive? For example, if someone is on vacation and we receive an automated response to our newsletter we would like to automatically move these from our inbox to a separate folder.
Hello @AlanK068. Unfortunately, we are not able to filter these automated responses as they come directly from the recipient's email client and not from Constant Contact. We do display any vacation or auto-reply messages in the Reporting for your email.
Is it the From or the Reply-to email address receiving the automatically generated out-of-office/vacation replies from our contacts? I read an old post on the board that said it can be either depending on how the contact's email is set up. Please confirm. We continue to be innundated with these replies after sending out an email campaign. It is disappointing that Constant Contact does not allow us to set up a filter for these automated replies from our contacts.
I can definitely understand how those auto-replies are unwelcome in your inbox. Unfortunately, because the auto-reply is generated by the users' email client, there isn't a way for Constant Contact to be able to filter those emails. You can generally create a filter in your own email client to handle those auto-replies, or you can set up a different From/Reply-To email on your domain that you don't mind those bulk auto-replies going to. I'm very sorry for the inconvenience.
Do I need to set up a different "From" or a different "Reply-to" email address to solve the issue of being flooded with out-of-office automatic replies?
Is your from/reply-to email address the same? I've been told that because it is the email client itself that triggers the auto-reply, it looks at the "From" address, which is the sender, to target with the auto-reply message. The "reply-to" address works only when a recipient is manually replying to an email. So in this case you would want to change the "From" address to re-route the auto-reply messages.
Hello @Lifeloc. As stated earlier, auto-replies will go to the From email address as your contact's email client sees the From email as the sender. You may want to contact your mail administrator to see if there a way for the auto-replies to be filtered.