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Font changing from campaign created when sent to email

SOLVED
Visitor

Font changing from campaign created when sent to email

Support helped me with this issue today from his end, but now it's Saturday night and I want a new campaign to go out Monday at 12:01 am and it's doing the same thing. There is no support available.

Does anyone know what he might have done to make the font show up in gmail as originally created?

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Moderator

Re: Font changing from campaign created when sent to email

Hi @JeannetteB32 

 

Thank you for reaching out about your email campaign! I apologize your text is not displaying in the font that it should. Is this happening in any other email client? Or Gmail specifically? Though your text is using a font under the "Webs" category,  it is important to mention that there may be some email clients that does not support it. In these cases the email client will display your text through a different, but similar font instead. With that said, I have taken a look at your account and can see you have also spoken with our Phone Support about this as well. Are you still in need of assistance with your email campaign? If so please let us know! We'd be happy to troubleshooting this experience further for you.


Frankie.P
Community & Social Media Support

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