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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Formatting issue - email does not look like preview.

SOLVED
Occasional Advisor

Re: Header Images Displaying Improperly in Outlook

Hi  Marissa- Thanks for the reply. I will email support with my personal email address.

Regarding the issue being DPI:

I dont believe it to be the issue.

 

The header graphics I have are hosted on our domain that I have tried:
600x272 at a 300 resolution
600 width at 72 resolution (237 KB)
and 800 width at 72 DPI (328 KB) all within the numbers of the FAQ you sent me and am still having the same issue with the header.

I'm still pretty sure there’s some Outlook 2013 compatibility issue. I've made and used headers over the past 5 years on constant contact and never had this issue.

Could you expand on what your specialist recommended to fix this?
Is there any way I can speak with the specialist directly to figure out if there is a fix?
Our newsletter is set to go out Friday and I’m coming down to the wire.

 

 

Thank you for your help!

 

Kim

 

 

Highlighted
Honored Contributor

Re: Header Images Displaying Improperly in Outlook

Hi Kim,

 

I'm going to send you an email to take this offline to the email address you provided to me in a private message.

 

Thank you!

Occasional Advisor

Re: Header Images Displaying Improperly in Outlook

grea...t thanks so much for your help

Honored Contributor

Re: Header Images Displaying Improperly in Outlook

You're welcome! You can just reply to that email if you have any follow-up questions!

Occasional Advisor

Re: Header Images Displaying Improperly in Outlook

OK- I’m sorry. You were not clear on your post abbove saying the specialist said it was a DPI Issue and the FAQ was about the DPI of images.

You were speaking of my personal computers “display” setting, is NOT the DPI of the header image used in our newsletter.


While changing the display on my screen worked- this is not a solution as far as were are concerned.
We have no control of how our over 2000 subscribers set their screen resolutions, and it makes no sense how the header image is the only image that is affected by personal display settings on their computers.

 

Thank you for looking into it but unfortunately I don’t feel this solves the issue.

Honored Contributor

Re: Header Images Displaying Improperly in Outlook

Hi Kim,

 

I replied to your email. 

Occasional Contributor

Re: Header Images Displaying Improperly in Outlook

Hi Melissa,

Hopefully I'm posting in the right place...

We are still having issues (similar to those above) with our eNews images showing up smaller than 100% width. All of the full width items appear smaller – most noticeably, the logo, header and the social media bar.

I have tried the fixes suggested in this post, with no luck. Has there been any developments from your Engineers on a solution for this?

Thanks so much,

Joanne

CTCT Employee

Re: Header Images Displaying Improperly in Outlook

Hello @JayS953

 

We are happy to take a look at your specific account to try to determine the cause of this issue.  Can you please let us know what version of Outlook you are using and which email in your account is having these issues please?  If you would like to keep this information private, feel free to send that to social_support(at)constantcontact(dot)com with your username, and a reference to this post. 

 


Thanks, 

Visitor

Re: Header Images Displaying Improperly in Outlook

Our client is having same issue. Any resolution to this?

Occasional Contributor

Re: Header Images Displaying Improperly in Outlook

Yes - customer service was very helpful, and they will likely contact you as well.  :smileyface:

 

For us, it was the display setting of the monitor...if your display is set to anything but 100%, it will shift the images.

Everything else still seems to line up ok.